Our RETURN/REPLACEMENT/REFUND policy only applies if the books are damaged. The policy lasts 3 days. If 3 days have passed since delivery, we can’t offer you any refund or exchange.

The customer must shoot a video clip while unpacking the order and any defect/damage to the books must be visible in that video only. If the customer needs to raise a ticket for return/replacement/refund, the unpacking video is mandatory. We cannot provide any of the compensation for customers who do not have the video.

To be eligible for a return, your item must be unused.

Damages covered under refund/return/replacement policy only include:

1. Severe spine damages, due to which pages are coming apart.
2. In transit damages [corner bents/little dents/cover scratches does not come under this]
3. More than 2 pages are misprinted.
4. More than 2 pages are torn.
5. More than 2 pages are missing.
6. Smudge making the pages unreadable. There should be more than 2 pages like this to qualify for replacement.

Apart from the above mentioned issues, refund/reshipment/replacement will also be granted if books are missing in the order/wrong books are delivered. The unpacking video is mandatory for this one too.

PS: Sets like Harry Potter/Lord Of The Rings include boxes, which is delicate and might get damaged in transit. Our return/refund/replacement policy does not cover the damages if any to the outer box. If books are damaged, it will come under our policy, but we can only provide the customer with a partial refund for/if any 1-2 books has printing errors of some sort. The full set cannot be replaced at any cost. The full set replacement will only be provided if the outer box and all books have damaged in transit.

PS: Pre loved books are not eligible for return/replacement due to any kind of damage.

We do not have an automatic refund system. Customers have to message us on WhatsApp support number 9716784102 for refund if their prepaid orders are returned to the origin.

ORDER CANCELLATION POLICY

Orders cannot be cancelled after placing. Orders cannot be altered after placing. Address and contact details cannot be changed after shipment. We only accept order cancellation requests for genuine reasons on our WhatsApp support number 9716784102

PRE LOVED BOOKS CONDITION GUIDE:

Very Good: The best condition at which you can find second hand books

Good: Good condition. May have little folds/dents

Readable: Little old. Yellow pages.

SHIPPING RETURNS/REPLACEMENTS:

In cases, when a shipment is undelivered/returned to us due to some reasons from the courier’s side, the customer will receive a full refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Customers are requested to drop in a message on 9716784102[WhatsApp] for claiming returns/refunds/replacements.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account statement again.

Then check for a mail you have received from razorpay to track your refund.

If you’ve done this and you still have not received your refund yet, please contact us at Booksackcontact@gmail.com or 7489691969

Shipping returns

COMPENSATION MEASURE CAN ONLY BE PROVIDED ONCE PER CUSTOMER.

THE RIGHT BOOKSTORE HAS EVERY RIGHT TO DECIDE THE COMPENSATION METHOD. THE REFUNDS WILL BE PROCESSED IMMEDIATELY IF THE ISSUE IS GENUINE.

Shipping Policy

The Booksack is an independent online bookstore. We provide bestselling, new & used/refurbished books sourced from publishers and other vendors, which includes imported titles, dead stock from publishers etc. at 50-70% off.  We deliver home across India. If any Query be in touch with us at "Booksackcontact@gmail.com". 

CASH ON DELIVERY IS UNAVAILABLE

SHIPPING: HOME DELIVERY TO OVER 27000+ PINCODES ACROSS INDIA INCLUDING JAMMU AND KASHMIR, LADAKH, NORTH EAST STATES AND OTHER UNION TERRITORIES LIKE ANDAMAN AND NICOBAR ISLANDS.

DELIVERY TIME: 3-10 DAYS DEPENDING ON THE CUSTOMER’S LOCATION

PROCESSING TIME: 1-2 WORKING DAYS [THE ESTD DELIVERY DATE SHOWN IN THE PINCODE CHECKER DOESNT INCLUDE THE PROCESSING TIME]

COURIER PICK UP WILL NOT BE DONE ON SUNDAYS AND NATIONAL HOLIDAYS

THE PROCESSING TIME MAY EXTEND BEYOND THE TIME FRAME MENTIONED ABOVE AT TIMES, DUE TO UNANTICIPATED REASONS SUCH AS:

COURIER PICK UP GETTING DELAYED DUE TO HEAVY RAIN/CLIMATIC CONDITIONS

TECHNICAL ISSUES FROM THE SIDE OF COURIER

PACKAGES GETTING UNSCANNED DUE TO PIN CODE UNSERVICEABILITY

DELAYED STOCK ARRIVAL

WE REQUEST OUR CUSTOMERS TO PLACE THEIR ORDERS WELL BEFORE TIME, TO RECEIVE ORDERS ON TIME.

SHIPPING PARTNERS: DELHIVERY, BLUEDART, XPRESSBEES

REAL TIME TRACKING AVAILABLE. THE TRACKING LINKS WILL BE AUTOMATICALLY MAILED TO THE CUSTOMER’S INBOX.

RETURN/REPLACEMENT/REFUND/CANCELLATION AVAILABLE AS PER OUR POLICY.

THE RETURN/REPLACEMENT SHIPPING WILL BE DONE FROM OUR SIDE AND THE CUSTOMER DOESNT HAVE TO BOTHER ABOUT ANYTHING.

PLEASE VISIT OUR RETURNS AND REFUNDS PAGE FOR MORE DETAILS REGARDING COMPENSATIONS FOR DAMAGED BOOKS DELIVERED IN ANY CASE.

DELIVERY TIME TO DIFFERENT REGIONS:

NORTH INDIA: 6-7 DAYS

CENTRAL INDIA: 6-7 DAYS

SOUTH INDIA: 6-7 DAYS

JAMMU AND KASHMIR/LADAKH/HIMACHAL PRADESH: 6-7 DAYS

NOTHEAST STATES: 7-10 DAYS

IMPORTANT:

We reserve the right to refuse service to anyone for any reason at any time.

Customers who do not add complete address details and an alternative contact number while checkout are not eligible for getting their order confirmed.

At times, the customer may face delays in order delivery. We assure that this delay will be from the side of courier companies and we only have limited control over the courier processes. We will try our best to escalate the delivery process through shiprocket dashboard, but still we expect our customers to be patient if this happens. Order cancellation and refunds are only available if the courier initiates RETURN TO ORIGIN [RTO] in cases of delays.

Need help?

Contact us at Booksackcontact@gmail.com or 9716784102 for questions related to refunds and returns.

Instagram: @booksack_books